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Refund policy
RETURNS
We want every piece to feel perfect in your home. If something isn't right, you can return it within 30 days of delivery.
To start a return, email hello@bloomist.pro with your order number and a brief note about the item you would like to return. Please wait for return instructions before sending anything back.
Items should be returned with their original packaging when possible. Once a return is approved, it must be shipped within 14 days.
Many of our pieces are made by hand or from natural materials. Small variations in color, shape, texture, and size are part of what makes each one unique.
RETURN SHIPPING
For returns other than damaged, defective, or incorrect items, return shipping is the customer's responsibility.
Standard return labels cost $15 and will be deducted from your refund. Oversized items and items weighing more than 35 pounds have a flat return fee of $75, which will also be deducted from your refund.
For oversized, freight, or white glove items, please contact us before arranging a return so we can coordinate pickup. Original protective packaging may be required.
Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect, or the return resulted from an error by Bloomist.
LIVE PLANTS: OUR 30 DAY GUARANTEE
If your plant arrives damaged or declines within 30 days despite reasonable care, email hello@bloomist.pro with your order number and a few photos. We'll make it right with a replacement, when available, or a refund.
The guarantee does not cover issues caused by improper care, damage during repotting, pets, or exposure to extreme conditions.
When in doubt, reach out. We're happy to help.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and photos of the item and packaging.
We'll arrange a replacement, when available, or issue a refund. Bloomist will cover any required return shipping.
Please keep the item and its packaging until we have responded.
ITEMS THAT CANNOT BE RETURNED
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Items marked Final Sale
- Personalized, custom, or made to order items
- Opened food, bath, body, or personal care products
- E-gift cards
Sale items may be returned unless they are marked Final Sale. Any product specific return restrictions will be clearly noted before purchase.
Trade, wholesale, and commercial orders may be subject to separate terms provided at the time of purchase.
REFUNDS
Once your return is received and approved, we'll issue a refund to the original payment method and send you a confirmation email.
Refunds are typically processed within 5 to 10 business days. Your bank or credit card company may need additional time to post the refund.
EXCHANGES
We do not process direct exchanges. The quickest way to receive a different item is to return the original item and place a new order.
Damaged, defective, or incorrect items may be replaced directly when inventory is available.
GIFTS
Eligible gifts may be returned for Bloomist store credit in the amount paid for the item. Refunds to the original payment method can only be issued to the original purchaser.